fundraising

It’s All About Your Donors

Ann Green donor relations, fundraising


Image by worldlywonderworks via Flickr 


Most nonprofit organizations rely on fundraising for a good portion of their revenue. They spend a lot of time strategizing and working on sending out appeals,and then it kind of stops. 


Of course,these aspects of fundraising are important, but you need to spend just as much time on donor relations, because it’s all about your donors

Thank your donors right away
Every single donor, no matter how much they have given or whether they donated online, gets a thank you letter mailed to them. Thank you letters should be sent out no later than 48 hours after you have received a donation. This shouldn’t be hard to do. Carve out some time each day you get a donation and send out your thank you letters.

Send out a great thank you letter
Spend as much time creating your thank you letters as you do your annual appeal. Make sure your thank you letters are addressed to a person and not Dear Friend. Instead of the usual,Thank you for your donation of $50….., get creative.  Try something like –
                
—You are amazing. Your generous donation of $50 will provide Sarah and her brother Michael with brand new coats this winter. Thank you so much.—

This lets your donors know how much you appreciate them and highlights what your organization is doing with their donation. 

You can also invite donors to sign up for your newsletter, visit your website, or call if they have any questions. Whatever you do, don’t ask for another donation in your thank you letter.

Add a personal handwritten note to the letter, preferably something that pertains to that particular donor. For example, if the donor has given before or attended one of your recent events, you could mention that. 

In addition, make sure all the letters are hand signed. Again, this shouldn’t take your Executive Director too long if you are generating thank you letters on a regular basis, as opposed to letting a huge pile of them accumulate.

If possible, consider sending out handwritten notes, but if you can’t do that, send a great printed letter. Here are some examples.

Donation Thank You Letter Examples
Does Your Organization’s Thank You Letter Suck?
Tips for Better Nonprofit Thank You Letters

Take an extra step and make thank you calls
Making thank you calls to your donors is a great extra step. This is something your board can do.  Here is more information on getting your board to make thank you calls.
How Your Board Can Increase Donations by 39%
Donors really appreciate thank you calls and it’s a good way to engage your board.

Show appreciation all year round
You don’t want your communication with your donors to end after you send out the thank you letter. Communicate often, between once a week and once a month, sending out messages in which you are not asking for money. A newsletter is a great way to do this. Make sure your newsletter is donor-centered and focus on success stories that demonstrate how you are making a difference with your donors’ contributions. For example, I used to work for a mentoring organization and we would feature a different mentor/mentee match each month in our newsletter. 

Another good way to show appreciation to your donors is to hold an open house at your organization. Offer tours so your donors can see the inner workings of your organization. Make your open house informal and fun,and provide food. Have a brief program that might include a video/power point presentation or a few words from a client. If cost is an issue, you could have food donated.

If you can’t have a gathering at your organization, consider asking a restaurant donate space and some food. Either way, highlight your accomplishments and be sure to thank your donors for have all they have done. Even if your donors don’t come to your open house, they will appreciate the invitation.

Remember, it’s all about your donors. If you treat them well, they’ll treat you well the next time you send out your annual appeal.




The Board’s Role in Fundraising

Ann Green board, fundraising
Photo by 401K via Flickr

I recently wrote a series of posts detailing ways nonprofit organizations can ensure effective and engaged board members. How to Ensure Effective and Engaged Nonprofit Boards I would like to expand on this a little and discuss the board’s role in fundraising.  


Board members should know their fundraising requirements before they join the board. These requirements can include giving a contribution, getting others to donate, and attending fundraising and cultivation events. Whatever requirements you have should be included in your organization’s board agreement, which the member will sign before joining. Board Expectations and Requirements The amount of money you expect the board to raise should also be included in your annual fundraising plan.

Board members should make a donation
Even if you don’t have specific fundraising requirements, board members should give a significant donation, depending on their financial means, to your organization. Board members have chosen to serve on your board because they are passionate about what you do. They should want to donate. As ambassadors of your organization, they need to support you in any way possible, and that includes a financial contribution. Another motivator, grant funders like to see 100% giving by the board.

How much should board members give?
As I mentioned above, it should be a significant contribution. If they have the means, board members should give at the major donor level. Depending on the organization, that could start at $250, $500, or more. One way to make larger donations easier is to have board members give a monthly gift. A $500 donation may be more feasible if it is spread out over a year. Of course, if a board member is unable to contribute at a higher level, they shouldn’t be expected to, but they still need to give something.

Development Committee
If your organization relies on fundraising revenue, you must have a Development (aka Fundraising) Committee. The role of the Development Committee is strategic. They design and implement your fundraising plan, which will be carried out by the whole board and staff.  Here is more information on the role of this important committee. Role of the Nonprofit Board Fundraising Committee

Major donors
Board members who have connections to major donors should be involved in soliciting them. Securing major gifts is not something that can be done overnight and involves research and cultivation. If board members are meeting with prospective funders, they need to be well prepared. That includes being trained in fundraising and knowing how to talk about your organization. Here are some  ways your board members can help identify major donors. How to Get Your Board Members To Help Identify Major Gift Prospects

Annual appeals and events
Not all board members will know potential major donors, but they can solicit annual appeal donations. Encourage them to send a personalized annual appeal to friends and family. They should also encourage friends and family to attend or donate to your fundraising events.

Thanking donors
Donor relations is an important part of the development process. A great way to involve the board is for them to make thank you calls to donors. Donors are impressed by these calls, but nonprofit staff rarely have time to make them. The link below highlights examples of how making donor thank you calls can be successful and how to prime your board to do it. How Your Board Can Increase Donations by 39%

Other ways to get the board involved in fundraising
There are plenty of ways for the board to be involved that don’t include asking for money. They can identify prospective donors. They can also accompany the Executive Director, Development Director, or other board member when meeting with a prospective funder. I mentioned earlier that grant funders like to see 100% giving by the board. They also like to see board involvement. These links include additional ways your board can be involved in fundraising.

Getting the Board involved in fundraising
9 Ways Board Members Can Raise Money Without Fundraising

Your board needs to be involved in raising money for your organization. In whatever ways they are involved, they should know what is expected of them and be well prepared to carry that out.

Here is even more information about boards and fundraising.

Leadership: The Board’s Mythunderstood Role in Fundraising
How Board Members Can Become Effective Fund-Raisers