Be Thankful for Your Donors

6643935221_7fb0c5195e_wThanksgiving is coming up and it’s a time of the year in the U.S. when we show gratitude to the special people in our lives. Your donors are special people and they deserve to be showered with gratitude.

This doesn’t happen nearly as often as it should. But you need to spend just as much time thanking your donors as you do on fundraising.

Here are a few ways to thank your donors and let them know they’re special.

Wish your donors a Happy Thanksgiving

Send your donors a special Thanksgiving message. If you can send a card or postcard, that’s great, but an email message is also fine.

Let your donors know how grateful you are to have them as part of your family. Share a success story and a photo or video. Your donors will appreciate a heartfelt message, especially when they’re being barraged with year-end appeals.

But don’t stop with Thanksgiving

Thanksgiving isn’t the only time to show some #donorlove. The holidays, New Year’s, and Valentine’s Day come to mind, but mix it up a little and find other times of the year to say thank you. In fact, you don’t even need a reason. Just thank your donors.

Whatever you decide, DO NOT include a donation envelope or any other type of ask with your thank you message. This is known as a thask and it’s guaranteed to deflate your donor’s good feelings in an instant.

Incorporate thanking your donors into your year-end fundraising campaign

Many of you are working on your year-end fundraising campaign. I know you’re trying to raise money, but you should also be showing gratitude. Does your appeal thank donors for their past or potential gifts?

Besides wishing your donors a Happy Thanksgiving, find other ways to show gratitude while you’re also sending appeals. This is especially important around #GivingTuesday and I’ll write more about that in my next post.

Be ready to thank your donors as soon as you receive a donation

Most of you know you need to thank your donors right away, within 48 hours if you can. This usually doesn’t happen or it’s done poorly. Every single donor, no matter how much they’ve given or whether they donated online, gets a thank you card/letter mailed to them or receives a phone call.

I’m sure you’ve spent a lot of time and effort getting your fundraising appeal out. Perhaps you’ve recruited other staff or volunteers to help you.

You need to do the same thing when you thank your donors. Get your board, other staff, and volunteers together to make phone calls, write thank you notes, or include a handwritten note on a thank you letter.

Do a better job of thanking your donors

Your donors deserve more than just the same, lame generic thank you letter.

I write a lot about thanking donors. Here are a couple of recent posts that cover ways to do a better job of thanking your donors.

The Purpose of a Thank You Letter is to Thank Your Donors

How to Make Your Online Thanks Yous More Personal

The initial thank you right after you receive a donation is important. So is the next one and the one after that and the one after that….

Thanking your donors is not a one-time deal. You want to thank your donors at least once a month. Here are some ideas to show gratitude throughout the year.

  • Send a handwritten note.
  • Create a thank you video and share it on your website, by email, and on social media.
  • Send welcome packets to your new donors.
  • Invite your donors to connect with you via email and social media. Keep them updated with accomplishments and success stories. Making all your communications donor-centered will help convey an attitude of gratitude.
  • Thank your donors in your newsletters and other updates. Emphasize that you wouldn’t be able to do the work you do without their support.
  • Hold an open house at your organization or offer tours so your donors can see your nonprofit up close and personal.
  • Thank your donors just because they’re great.
  • Keep thinking of other ways to thank your donors.

This Thanksgiving and throughout the year, show some gratitude to your donors and make them feel special. Don’t they deserve it?

Once is Not Enough – Why You Need a Multichannel Fundraising Campaign

9302746500_abac718b17_wYear-end fundraising season is starting to gear up. Perhaps you’ve already mailed an appeal letter or are planning to in the next couple of weeks.

Planning is the key word here. If you just send one fundraising letter and wait for the donations to come in, prepare to be disappointed. Your donors are busy and may put your letter aside to handle later, and never get to it.

You may be thinking of not using direct mail at all because it’s too expensive and only sending email appeals. That’s a mistake. Direct mail is still a viable way to communicate and well worth the investment.

Of course, you can also send email appeals, but you’ll need to plan to send more than one appeal due to the enormous volume of email people receive, especially at this time of the year. 

Some donors will respond to the first appeal, but most are going to need a few reminders.

Your fundraising campaign will be more effective if you use a combination of mail, email, social media, and phone calls. Some donors may respond to your direct mail piece but donate online. Others will see your email message but prefer to send a check.

You’ll have a lot of competition since you’re not the only organization seeking year-end donations. Plus, you’re competing with a deluge of email and social media posts from a variety of sources.

This is why you need a multichannel fundraising campaign with a series of asks.

BEFORE YOU START

Clean up your mailing lists

If you haven’t already done so, clean up and organize your mailing lists. Do you have both postal and email addresses for all your donors?  Be sure to segment your donors into different groups (current, monthly, etc), as well.

6 Steps to Direct Mail List Management

Clean Up Your Email List With These 3 Simple Steps

Make it easy to donate online

You must have a donation page that’s engaging and easy to use on all platforms, including mobile. Test all links in email messages and social media posts. The last thing you want is a donor contacting you about a broken link or have to hunt around on your website for a link to your donation page.

When you’re ready to launch your campaign, include a blurb on your homepage that says your appeal is underway. Make sure your donate button is in a prominent place and stand out even more by including an engaging photo to draw people in.

Which channels do your donors use?

Don’t spend a lot of time on channels your donors aren’t using. Figure out in advance where you want to focus your efforts.

SAMPLE SCHEDULE AND STRATEGY

Come up with a schedule of when the appeals will go out. I’ve created a sample schedule below. Of course, you can adjust the timeframe as needed and use this for campaigns at other times of the year. That said, I do recommend starting your year-end campaign sooner than later. If you’ve already mailed your appeal, you can start planning your reminders.

November 6

Give your supporters a heads up by email and social media. Let them know your year-end appeal is underway and they should receive a letter from you soon, provided you have their mailing address. Encourage them to donate online right now. This means your donation page needs to be in great shape.

Keep in mind that the fact your year-end appeal is going on will matter to some donors and not to others. Use an enticing subject line such as How you can help Lisa learn to read.

Make sure it’s obvious your message is coming from your organization so you have a better chance of getting it opened. Get noticed on social media by using an engaging photo.

Week of November 11

Mail your appeal letters.

Week of November 18

Start sending follow-up reminders via email and social media. If possible, don’t send reminders to people who have already donated. Otherwise, be sure to thank your recent donors. You can even phrase your reminders as more of a thank you or an update.

Thanks so much to all of you who donated to our year-end appeal. We’re well on our way to our goal of serving more kids in our tutoring program. If you haven’t donated yet, please help us out today by visiting our website (include a link to your donation page) or sending us a check (provide address).

Week of November 25

Send another reminder, along with a Happy Thanksgiving message. Share a success story in your appeal.

Week of December 2

December 3 is #GivingTuesday so you could tie that into a reminder message. You may already have a campaign planned.

Your donors’ inboxes will be bursting at the seams on #GivingTuesday and your messages can easily get lost in the melee. Make your messages stand out and show some gratitude, too. 

Don’t just send generic weekly reminders. Also, keep it positive. Don’t make your donors feel bad because they haven’t donated yet.

Week of December 9

Start making reminder calls, along with sending electronic messages. If time is an issue, you could just call people who have donated before. That’s probably most effective. It’s a busy time of the year and your donors may need a gentle prompt.

The rest of December and beyond

Keep sending reminders throughout December. It’s tricky because you want to get your messages across without being annoying. This is another reason why you should only send reminders to people who haven’t donated yet.

Be sure to keep sending your newsletter and other updates. You don’t want the only messages your donors receive to be fundraising appeals. December is also a great time to show some #donorlove and send holiday greetings.

The end of December is the busiest time of this already busy fundraising season. Send two or three reminder emails during the last week of December, including one on the 31st. This is especially relevant if your fiscal year ends on December 31 or your donor wants to give before the end of the calendar year.

Even though you’re trying to raise money, don’t forget about building relationships, too. That’s just as important.

Look to see who hasn’t contributed yet. Concentrate on people who are most likely to donate, such as past donors. You may need to send another letter or a reminder postcard to donors who don’t use electronic communication.

In addition, plan to get in touch with your lapsed donors at the beginning of January.

Your fundraising campaign will be more successful with multiple asks and by using multiple channels. Good luck!

More on multichannel fundraising.

Why Every Fundraising Campaign Should Be a Multi-Channel Campaign

How to Make a Multichannel Fundraising Ask: the Basics

 

The Purpose of a Thank You Letter is to Thank Your Donors

Thank youYou would think the purpose of a thank you letter is to thank your donors, but way too many of them have barely an ounce of gratitude.

As you work on your year-end appeal, you need to spend just as much time planning how you’ll thank your donors. Thanking your donors after an appeal (and throughout the year) is equally important, yet many organizations leave this as a last-minute to-do item and it shows.

There are many ways to thank your donors after an appeal – by mail, phone, email, on your website, or a combination of those. The more you can do the better.

Thanking your donors is something you need to take seriously. Don’t shortchange your donors with a lame, generic thank you letter.

Here are a few ways to do a better job of thanking your donors.

Start planning now

Don’t wait until the day after your appeal goes out. Give yourself plenty of time to plan.

Figure out what you’ll be able to do. I highly recommend a handwritten note or phone call. Can you do that for all your donors? If not, maybe you’ll break it down by new donors, long-time donors, or donors who have given a certain amount.

At the very least, your donors should get a letter, even if they’ve donated online. Whatever you decide, get started on the content now.

Make your donor’s day with a handwritten thank you note

I love it when a nonprofit sends a handwritten thank you note. This is a rare occurrence, so if you do this, your thank you note will stand out in your donor’s mailbox.

Handwritten notes are great in many ways, but one advantage is you don’t have to write that much and it shouldn’t take too long. How to Write 3 Minute Thank You Notes

You could make thank you cards with an engaging photo or buy some nice thank you cards. Get together a team of board members, staff, and volunteers right after your appeal goes out and have a thank-you party. 

Think about how much your donors will appreciate this nice gesture. Here’s a sample note.

Dear Steve,

Thank you so much for upgrading your gift to $75. This will help us serve more families at the Parkside Community Food Bank. We’re so happy you’ve been a donor these past five years.

Phone calls are another personal way to say thank you

Calling first-time donors is known to improve retention rates. But you could also call long-term donors to make them feel special.

Again, you want to get a team together for a thankathon. This is a great thing for your board to do. You may need to do a short training first. 6 Keys to Rock Thank You Calls and Retain More Donors  Here’s a sample phone script.

Hi Linda, this is Jean Perkins and I’m a board member at Neighbors Helping Neighbors. Thank you so much for your donation of $50 and welcome to our donor family. Your gift will help us purchase winter coats for homeless children.

Write an amazing letter

If it’s impossible to send handwritten notes or make phone calls, you can still impress your donors with an amazing thank you letter. Many thank you letters aren’t amazing and are mediocre at best. You’ll have an advantage if you take some time to create a great, donor-centered letter.

Remember, thank you letters are about thanking your donor. Keep that in mind at all times.  

Don’t start your letter with On behalf of X organization…. If you’re sending it on your letterhead, it should be apparent it’s coming from your organization. Instead, start your letter with Thank you or You just did something incredible.

You also don’t need to explain what your organization does. This is usually done in a braggy way by saying something like – As you know, X organization has been doing great work in the community for 20 years…. Someone who’s donated to your organization should already be familiar with what you do.

And, don’t ask for another gift in your thank you letter. You did that in your appeal letter. Nothing diminishes that feel-good moment by being asked to give more money again so soon. Remember, you’re supposed to be thanking your donors.

Your thank you letter needs to make your donors feel good about giving to your organization. Let them know how their gift is helping you make a difference. Include a brief story or example.

As with all writing, make your letter personal and conversational. Write to the donor using you much more than we, and leave out jargon and any other language your donors won’t understand. Also, you must address your donors by name – not Dear Friend.

A few other ways to make your letter stand out are to use a colored envelope or include a teaser that says Thank You! If you can hand address the envelopes and include a handwritten note inside, that will help make it more personal. You could also include an engaging photo in the letter.

Yes, you do need to include the tax-deductible information, but do that at the end, after you impress your donors with your letter, or include it on a separate page. It’s easiest to include this with the thank you letter or email. Then you don’t have to send it again unless your donor requests it.

 5 Thank You Letters Donors Will Love

How to write a donation thank you letter

How To Write Memorable Donor Thank Yous

Free Download – Nonprofit Thank You Letter Template

With fundraising revenue and retention rates down, you can’t afford to not do a good job of thanking your donors. In my next post, I’ll share some ways to improve your online thank yous.

Photo by Marco Verch

How to Get Ready for Your Year-End Appeal

Image result for free images for get readyCan you believe we’re already halfway through August? Like it or not, September will be here before you know it.

Fall is a busy time for nonprofits, especially if you’re doing a year-end appeal. You don’t need to mourn the end of summer yet, but you should start planning for your year-end appeal.

Many nonprofits rely on their year-end appeal for a good portion of their revenue so you want it to be successful. Use this checklist to help you get started. You can also use this for fundraising campaigns at other times of the year.

How much money do you need to raise?

You may have already set a goal in your 2019 fundraising plan (at least I hope you did) and perhaps you need to revise that goal. If you haven’t set a goal, determine how much money you need to raise before you start your campaign.

Do you have a plan?

Put together a plan for your appeal that includes a timeline, task list, and the different channels you’ll use. Make it as detailed as possible.

When do you want to launch your appeal?  I think earlier is better. Remember, you’re also competing with countless other organizations who are doing appeals. If you can get yours out by the end of October, you may be ahead of the game. 

Figure out what you need to get done and how long it will take. Keep in mind things usually take longer than you think. If you want to launch your appeal by November 1, make your goal October 20.

Also, how are you mailing your appeal? You may need to recruit extra volunteers or get your materials to a mail house.

An Annual Appeal Fundraising Timeline You Can Use

13 End-of-Year Appeal Strategies

Do you have a good story and photo to share?

Find a good story for your year-end appeal. You’ll want some engaging photos for your letter and donation page, too. Quotes from clients will also enhance your appeal.

Tell the Stories Your Donors Want to Hear

Entice Your Donors With Visual Stories

How did/can your donors help you make a difference?

Your appeal letter should highlight some of the year’s accomplishments and state what you plan to do next year. For example, let’s say you run a tutoring program. Let your donors know that thanks to them, 85% of the students in your program are now reading at or above their grade level. Next year you’d like to expand to five more schools.

Focus on the people you serve and show how your donors are helping you make a difference or can help you make a difference. Don’t brag about your organization.

Are your mailing lists in good shape?

Make sure your postal and email mailing lists are up-to-date. Check for duplicate addresses and typos. Your donors don’t want to receive three letters at the same time or have their names misspelled.

Also, now is a good time to segment your mailing lists – current donors, monthly donors, lapsed donors, event attendees, etc. This is so important! You should have more success if you can personalize your appeal letters.

Do you have enough letterhead, envelopes, and stamps?

Don’t wait until October to check your supply of letterhead and envelopes. Make sure you have enough. Perhaps you want to produce a special outer envelope. You may also want to create some thank you cards.

Even though many people donate online, you want to make it easy for donors who prefer to mail a check. Include a pledge envelope or a return envelope and a preprinted form with the donor’s contact information and the amount of their last gift.

Stamps are more personal so you might want to find some nice ones to use.

Is it easy to donate online?

Be sure your donation page is user-friendly and consistent with your other fundraising materials. Highlight your year-end appeal on your homepage and include a prominent Donate Now button.

Donation Page Best Practices For Nonprofits; Tips for Great Donation Pages

Examples Of Great Nonprofit Donation Pages

How does a donation help the people you serve?

Create a set of giving levels and let your donors know how their gift will help.

How To Create Donation Tiers That Drive Donations

Do you have an incentive to entice donors to give a larger gift?

Instead of offering premiums, see if you can find a major donor who will match any upgrades. I know of an organization that used this as an incentive to get new donors.

Boost Your Fundraising Results With a Match From a Major Donor

Do you offer a monthly or recurring giving option?

Monthly or recurring giving is another way to get a larger gift. I highly recommend a monthly giving program if you don’t already have one.

Some people might balk at donating $100 or more, but if you present it as $10 a month ($120 a year!), it sounds more feasible.

Incorporating Monthly Giving Into Your Fundraising

How will you thank your donors?

Spend as much time on your thank you letter/note as you do on your appeal letter and write them at the same time. You need to thank your donors, and thank them well, as soon as you receive their gifts so have a thank you letter/note ready to go.

Handwritten notes and phone calls are much better than a preprinted letter. Create or buy some thank you cards (see above) and start recruiting board members and volunteers to make thank you calls or write notes. Put together a thank you plan to help you with this.

How will you keep up with your donor communication?

Even though you’ll be busy with your appeal, you want to ramp up your donor communication this fall. Keep engaging your donors and other supporters (who may become donors) by sharing success stories and gratitude. Pour on the appreciation! You could create a thank you video or hold an informal open house. Just don’t disappear until appeal time.

What are you doing to get ready for your year-end appeal?

 

Show Some Donor Appreciation by Holding an Open House

46151444015_a1828a3de5_mMany nonprofits do a poor job of showing appreciation to their donors, but you don’t have to be one of them. 

There are many ways to show some donor appreciation. One idea is to have an open house at your organization. If you can’t hold one on-site, have it at a restaurant or other venue. You may be able to find someone to donate space.

Invite other supporters, too

You could just have an event for donors, but why not invite other supporters such as event attendees, email subscribers, and social media followers, as well? This could be a great way to convert these supporters into donors. Encourage your donors to bring a friend, too.

Coordinate it with your year-end appeal

Depending on your resources, you may only be able to hold one open house a year. If you can hold more, that’s great.

A good time to have your open house is before you launch your year-end appeal so you could hold one sometime between mid-September and early November.

Another option is spring if you have an appeal then, or you could make it a thank-you event.  

Winter is tricky unless you’re lucky enough to live someplace where it doesn’t snow. And summer’s not good since most people go away on vacation.

Whenever you decide to hold your open house, don’t ask for money at this event.

Keep it casual

No three-course dinners and speeches that go on and on. Hold a gathering where your supporters can drop in after work, and serve something to eat and drink. You may be able to get food and beverages donated or find a sponsor.

Have a brief program. You could show a video and/or let a client share his/her story. Your executive director or board chair should thank your guests and share some accomplishments and plans for the future. Remember to keep it brief. You don’t want anyone looking for the nearest escape route.

Create some photo displays and have literature available. You could also show a video on a laptop. Offer tours, if that makes sense.

Speaking of tours, you could offer them at other times, too. After I became a monthly donor, one organization invited me to arrange a tour. Even though I didn’t take them up on it, I thought it was a nice gesture.

7 Tips to Create an Amazing Donor Cultivation Tour

Get your board involved

You must have a good turnout from your board. Encourage board members to invite friends and other potential prospects.

Make everyone feel welcome

Don’t hide in the corner or spend all your time talking to your co-workers. Your staff and board need to mingle with your guests and make them feel welcome.

You may want to go over your organization’s talking points and brush up on your elevator pitches so everyone is prepared to talk about what you do and answer questions. And that doesn’t mean reciting your mission statement. Use language your attendees will understand.

How to Nail Your Nonprofit’s Elevator Pitch

Don’t forget the follow-up

Anyone who has taken time out of her/his busy schedule to attend your open house needs to be thanked. Follow up is crucial. Don’t miss out on this opportunity to build relationships.

Collect names and addresses of the people who attended and send a thank you note right away. This is a good project for your board. Don’t ask for money (that comes later).

Segment your open house attendees, so when you send your next appeal you can include a sentence that says, “It was great to see you at our open house.”

Not all your donors will attend your open house but will appreciate the invitation. Donors and other supporters who do come are showing you they’re interested in your organization. Keep them interested and keep showing appreciation and building relationships with them! This will help ensure they’ll continue to support you for a long time.

 

 

 

How to Stay on Track for the Rest of the Year

OLYMPUS DIGITAL CAMERACan you believe we’re already halfway through the year? I hope your fundraising and communications are going well so far. If not, you’re not alone. According to the 2019 Giving USA report, overall giving is down 1.7%.

5 Key Takeaways from the 2019 Giving USA Report

The mid-point of the year is always a good time to see if you’re meeting your fundraising and communications goals. If your fundraising is down, you’ll need to make some smart choices for the rest of the year. This often includes better donor communication.

If you never made a fundraising plan for 2019, stop right there and put one together now and use it for the remainder of the year.

Nonprofit Fundraising Plan: 6 Must-Do Steps For Success

No need to panic yet. There are ways you can stay on track and raise more money in the second half of the year. Here’s how.

Ask your donors for an upgrade

An obvious, but overlooked, way to raise more money is to ask your donors to upgrade their gifts. Even if you’re a smaller organization, it’s not too much to ask $25 donors to give $50, $50 donors to give $75, and so on.

Make a point to do this in your next fundraising campaign. If you don’t, you’re leaving money on the table.

How to Get Your Donors to Give More this Year than Last Year

Start or enhance your monthly giving program

I’m a big fan of monthly or recurring giving. It’s a great way to raise more money, as well as your donor retention rate. Retention rates for monthly donors are 90%, much much better than other retention rates.

If you don’t have a monthly giving program, plan to promote one in your next campaign. To get more monthly donors, send a special targeted letter to current donors inviting them to become monthly donors. This another good opportunity to upgrade smaller dollar donors, or any donors for that matter.

Also, do something special for your current monthly donors. Send them a thank you postcard or email. They’ve made a commitment to you, now make a commitment to them.

Get in touch with your lapsed donors

Reaching out to your lapsed donors could help you raise additional revenue. An organization I used to contribute to sent me a nice letter asking me to come back. I won’t go into a lot of detail, but I stopped donating to them mainly because my giving priorities changed. 

I was impressed that they made a special attempt to reach out, because most organizations don’t do that. Yes, you might get the usual generic letter.

In your next fundraising campaign, send targeted letters to your lapsed donors telling them you miss them and want them back. After your campaign is over, make an attempt to reach out to any additional lapsed donors.

Do a better job of thanking your donors

Last week’s post was all about doing a better job of thanking your donors by creating a thank you plan. 

Creating a Thank You Plan Will Help You Stay Focused on Gratitude All Year Round

Showing gratitude is just one part of the donor communication mix. Stay in touch throughout the year with donor-centered updates. Show your donors how they’re helping you make a difference.

You still have time to stay on track

If you’re falling short of your goals, you still have time to do better, but you have to make an effort.

Giving USA 2019 | How to fundraise smarter, not harder

Be sure to keep evaluating your progress for the rest of the year to help ensure a successful 2019.

3 Ways to Stay Ahead of Giving Trends

 

Creating a Thank You Plan Will Help You Stay Focused on Gratitude All Year Round

2503278977_df634081d6_mHave you seen the recent posts from the Agitator blog about thanking your donors? It’s worth reading, as are all Agitator posts. They cite a study where thank you calls didn’t result in an increase in donations.

Thanks, But No Thanks

This prompted a flurry of responses, all in support of thanking your donors, including this one by Penelope Burk, whose research has shown that thank you calls can increase future donations.

Just Do It? No. In Fundraising, You Have to Do It Right

Some donors may not care if and how they get thanked, but most people want to feel appreciated. Perhaps these thank you calls didn’t make a difference since some people don’t like phone calls. These calls were made three to six months after the donation, which is way, way too long afterward. It should have been more like three to six days.

Maybe these calls were done poorly and someone was just robotically reciting from a script. Donor thank yous are often done poorly, so it may not be surprising that your generic thank you email didn’t resonate with your donors.

If you want donors to respond positively about how you thank them, then you need to do a better job of it.

This is a good time to revisit the importance of having a thank you plan. Thanking donors often takes a back seat to fundraising when you should spend equal time doing both. Many organizations just thank donors after they receive a gift and then go into hiding until the next fundraising appeal.

Thanking your donors is not a one and done deal. It’s something you need to do throughout the year. Creating a thank you plan will help you stay focused on gratitude all year round.  

Here’s what you need to include in your thank you plan.

Plan to make a good first impression with your thank you landing page

Your landing page is your first chance to say thank you and it’s often just a boring receipt rather than something that makes a person feel good about making a donation.

Open with Thank you, Debbie or You’re amazing! Include an engaging photo or video and a short, easy to understand description of how the donation will help the people you serve. Put all the tax-deductible information after your message or in the automatically generated thank you email.

If you use a third-party giving site, you might be able to customize the landing page. If not, follow up with a personal thank you email message within 48 hours.

How to Create Post Donation Thank You Pages That Delight Donors

Plan to write a warm and personal automatic thank you email

Set up an automatic thank you email to go out after someone donates online. This email thank you is more of a reassurance to let your donor know you received her donation. You still need to thank her by mail or phone (see below).

Just because your thank you email is automatically generated, doesn’t mean it needs to sound like it was written by a robot. Write something warm and personal.

Give some thought to the email subject line, too. At the very least make sure it says Thank You or You made a difference today and not something boring like Your Donation Receipt or Donation Received. And please don’t use words like transaction and processed.

7 Best Practices for Donor Thank You Emails

Email Thank You Letter Examples for Donors

Plan to thank your donors by mail or phone

I’m a firm believer that every donor, no matter how much she’s given or whether she donated online, gets a thank you card or letter mailed to her or receives a phone call.

Try to thank your donors within 48 hours or within a week at the latest. This shouldn’t be hard to do if you plan to carve out some time to thank your donors each day you get a donation. If you wait too long, you’re not making a good impression.

Instead of sending a generic, boring thank you letter, mail a handwritten card or call your donors. Making thank you calls or writing thank you notes is something your board can do. 

Find board members, staff, and volunteers to make phone calls or write thank you notes. Come up with sample scripts. You may also want to conduct a short training. Make sure to get your team together well before your next fundraising campaign so you’re ready to go when the donations come in.

Here’s a sample phone script, which you can modify for a thank you note.

Hi, this is Tanya Lewis and I’m a board member at the Northside Community Food Bank. I’m calling to thank you for your generous donation of $50. Thanks to you, we can provide a family with a week’s worth of groceries. This is great. We’re seeing more people coming in right now because of cuts to food stamp programs. We really appreciate your support.

If you can’t send handwritten cards or call all your donors, send them a personal and heartfelt letter. Don’t start your letter with On behalf of X organization, we thank you for your donation of…. Open the letter with You’re incredible or Because of you, Michael won’t go to bed hungry tonight. Create separate letters for new donors, renewing donors, and monthly donors.

Add a personal handwritten note to the letter, preferably something that pertains to that particular donor. For example, if the donor has given before or attended one of your recent events, mention that. Make sure all letters are hand signed.

Let your donors know how much you appreciate them and highlight what your organization is doing with their donations.

In addition, write your thank you letter at the same time you write your appeal letter. Make sure they’re ready to go as soon as the donations come in. Don’t wait three weeks.

20 Engaging Ideas for Donation Thank You Letters

INFOGRAPHIC: The ULTIMATE Thank You for Nonprofits

How to Craft a Killer Thank You Letter

Plan to keep thanking your donors all year round

This is where having a thank you plan makes a difference because as I mentioned before – thanking your donors is something you must do all year round.

Use your communications calendar to incorporate ways to thank your donors. Try to say thank you at least once a month. Here are some ways to do that.

  • Send cards or email messages at Thanksgiving, during the holidays, Valentine’s Day, or mix it up a little and send a note of gratitude in June or September when your donors won’t be expecting it. Try to send at least one or two gratitude messages a year by mail, since your donors will be more likely to see those.
  • Invite your donors to connect with you via email and social media. Keep them updated with accomplishments and success stories. Making all your communications donor-centered will help convey an attitude of gratitude. Be sure to keep thanking your donors in your newsletter and social media updates. Emphasize that you wouldn’t be able to do the work you do without your donors’ support.
  • Create a thank you video and share it on your thank you landing page, by email, and on social media.
  • Hold an open house at your organization or offer tours so your donors can see your nonprofit up close and personal.

Keep thinking of other ways to thank your donors

Creating a thank you plan will make it easier to keep showing appreciation to your donors all year round. If you treat them well, maybe they’ll treat you well the next time you send a fundraising appeal.