Build Relationships With Your Donors by Having an Open House

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Building relationships with your donors is a year-round effort. There are many ways to build relationships. One that’s more personal is having an open house at your organization. If you can’t hold one on site, have it at a restaurant or other venue. You may be able to find someone to donate space.

Invite other supporters, too

You could just have an event for donors, but why not invite other supporters such as event attendees, email subscribers, and social media followers, as well? This could be a great way to convert these supporters into donors. Encourage your donors to bring a friend.

Coordinate it with your year-end appeal

Depending on your resources, you may only be able to hold one open house a year. If you can hold more, that’s great.

A good time to have your open house is before you launch your year-end appeal so you could hold one sometime between mid-September and early November.

Another option is spring if you have an appeal then, or you could make it a thank you event.  

Winter is tricky unless you’re fortunate to live someplace where it doesn’t snow. And summer’s not good since most people go away on vacation.

Whenever you decide to hold your open house, don’t ask for money at this event.

Keep it informal

No three-course dinners and speeches that are a cure for insomnia. Hold a gathering where your supporters can drop in after work, and serve something to eat and drink. You may be able to get food and beverages donated or find a sponsor.

Have a brief program. You could show a video and/or let a client share his/her story. Your executive director or board chair should thank your guests and share some accomplishments and plans for the future. Again, keep it brief. You don’t want anyone looking for a way to escape.

Create some photo displays and have literature available. You could also show a video on a laptop. Offer tours, if that makes sense.

Speaking of tours, you could offer them at other times, too. After I became a monthly donor, one organization invited me to arrange a tour.

How to Engage Donors with a Tour

7 Tips to Create an Amazing Donor Cultivation Tour

Get your board involved

You must have a good turnout from your board. Encourage board members to invite friends and other potential prospects.

Make everyone feel welcome

Don’t hide in the corner or spend all your time talking to your co-workers. Your staff and board need to mingle with your guests and make them feel welcome.

You may want to go over your organization’s talking points and brush up on your elevator pitches so everyone is prepared to talk about what you do and answer questions. And that doesn’t mean reciting your mission statement.

Create a Stellar Elevator Pitch for Your Nonprofit Organization

How to Get Everyone in your Organization on the Same Page

Don’t forget about the follow-up

Anyone who has taken time out of her/his busy schedule to attend your open house needs to be showered with love. Nonprofits tend to do a poor job of following up after an event and miss out on a great opportunity to build relationships.

Collect names and addresses of people who attended and send a thank you note right away. This is a good project for your board. Don’t ask for money (that comes later).

When you do send your next appeal, include a sentence that says, “It was great to see you at our open house.”

Not all your donors will attend your open house but will appreciate the invitation. Donors and other supporters who do come are showing you they’re interested in your organization. Keep them interested and keep building relationships with them! This will help ensure they’ll continue to support you.

Get Noticed in an Instant with a Visual Story

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We’re bombarded with information by the bucket loads these days. It’s easy for your messages to get lost in the endless sea of stuff.

One great way to connect is by sharing visual stories. Some people respond better to visual stimuli, anyway. Here are a few ways to tell visual stories.

Tell a story in an instant with a photo

Your donors are busy and may not have time read a story, but you can capture their attention in an instant with a great photo. That doesn’t mean a photo of your executive director receiving an award. Use photos of your programs in action.

Print newsletters and annual reports tend to be too long and text-centric. Most of your donors won’t have time read the whole thing. But if you share some engaging photos, your donors can get a quick glance of the impact of their gift without having to slog through a bunch of tedious text.

You may want to try a Postcard Annual Report instead of the usual boring booklet.

If you use social media, you need to communicate several times a week. As your donors scroll through endless amounts of posts on Facebook and Twitter, an engaging photo can pop out and get their attention.

Use photos everywhere – appeal letters, thank you letters/cards, newsletters, annual reports, your website, and social media. Create a photo bank to help you with this. It’s fine to use the same photos in different channels. It can help with your brand identity. Be sure to use high-quality pictures. Hire a professional photographer or find one to work pro bono.

Work with your program staff to get photos. Confidentiality issues may come up and you’ll need to get permission to take pictures of kids. It’s okay to use stock photos. Just be sure to give proper credit.

5 Killer Photography Tips for Nonprofit Brands

5 Image Mistakes Your Nonprofit May Be Making…and How You Can Fix Them!

Highlight your work with a video

Create a video to show your programs in action, share an interview, give a behind the scenes look at your organization, or my favorite – thanking your donors. Make your videos short and high quality. If you’re interviewing someone, be sure that person is good on camera.

You can use videos on your website, in an email message, on social media, and at an event.

11 Nonprofit Videos That Inform and Inspire

How to Make a Fantastic Nonprofit Video

10 Mistakes Nonprofits Make with Video

Make your statistics sing with infographics

A typical annual report is chock full of statistics. You want to share these, as well as your accomplishments, but you know very few donors are going to read a lot of text.

Why not use an infographic instead of the usual laundry list of statistics and accomplishments?  Here are some examples. A Great Nonprofit Annual Report in a Fabulous Infographic

Brochures are becoming a relic of the past, but what if you want an informational print piece to give to potential donors or volunteers?  An oversized infographic postcard could be the way to go.

How to Create an Effective Nonprofit Infographic

5 Infographic Best Practices You Should Follow

10 free tools for creating infographics

Good visuals will enhance both your print and electronic communication. Keep your donors engaged with all types of stories.

Connect With Your Donors by Telling Stories

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When your donors open your appeal letter or newsletter, do you bore them with a bunch of mind-numbing statistics, or do you share a story about how the Wilson family moved out of a shelter and into a home of their own?

If you’re making a difference, you have stories to tell

Donors love stories. Stories bring the work you do to life by using everyday language to create a scene. Here’s an example.

Diane woke up feeling good for the first time in awhile. After losing her job and being evicted from her apartment, she moved between her sister’s place, motels, and shelters. It was taking a toll on her family and her kids were falling behind in school.

That was about to change because thanks to donors like you, Diane and her family will be moving into a home of their own.

Can you tell a story like that? If you’re making a difference, you can. Stories should show your donors how they’re helping you making a difference for the people you serve.

Create a culture of storytelling

If you create a storytelling culture in your organization, you can make storytelling the norm instead of the exception.

Creating stories takes a little more work, but they will help you connect with your donors. When you put together a story, ask.

  • Why would your donors be interested in this story?
  • Why is this important?
  • Are you using clear, everyday language (no jargon) to make sure your donors understand your story?
  • Who are you helping?
  • How are your donors helping you make a difference?

Client or program recipient stories are best. You’ll need to work together with your program staff to get these stories. Everyone needs to understand how important this is. Share stories at staff meetings and/or set up regular meetings with program staff to gather stories.

Another way to find stories is to put a Share Your Story page on your website. Share-Your-Story Page | an addition to the fundraiser’s arsenal of tools

You can also share profiles of volunteers, board members, and donors. Many organizations profile new board members in their newsletters. That’s okay, but instead of emphasizing their professional background, concentrate on what drew them to your organization. Perhaps she benefited from having a tutor when she was in school or he’s passionate about human rights.

Create a story bank to help you organize all your stories. Take advantage of slower times of the year to gather stories. You want to use stories often. Use them in your appeal letters, thank you letters, newsletters, annual reports, website, blog, and other types of social media. You can use the same stories in different channels.

Give your stories the personal touch

Use people’s names to make your stories more personal. I realize you might run into confidentiality issues, but you can change names to protect someone’s privacy. You could also do a composite story, but don’t make up anything. Fundraising with Names Have Been Changed Disclaimers

Your stories aren’t about your organization

Let your donors know how with their help, Janet doesn’t have to choose between buying groceries and paying the heating bill. Your organization stays in the background. And remember, Your Mission Statement is NOT Your Story

Connect with your donors by telling them a story. In my next post, I’ll write about sharing visual stories.

Resources to help you tell your stories

The Storytelling Nonprofit

INFOGRAPHIC: A Nonprofit Storytelling How-To

NON-PROFIT STORYTELLING: HOW TO STAND OUT IN A CROWD

Don’t Slow Down Too Much This Summer

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It’s summer, yea! Those of us who live in colder climates relish these few months of warmer weather, a slower pace, and a vacation to someplace fun.

While I hope you get a chance to slow down and take a vacation this summer, that doesn’t mean everything in your organization has to come to a screeching halt. In fact, summer is a great time to tackle a few projects and get ready for a busy fall.

Here are a few things you can take on this summer.

Clean up your mailing lists

If you haven’t touched your database since your year-end appeal, now is a good time to clean up your mailing lists (both mail and email).Take care of those address changes, returned mail, and bounced emails.

Be meticulous. Go through your mailing lists and check for typos and duplicate addresses. Then please, please segment the people in your database by current donors, lapsed donors, volunteers, event attendees, etc.

Don’t pass this off to a volunteer. Have someone who knows your donors take this on. Tedious, yes, but it will pay off if your donor gets a personalized letter with her name spelled right.

The-Ultimate-Guide-to-Nonprofit-Donor-Data-Management

Freshen up your appeal letters and thank you letters

If you’ve been using the same appeal letter and thank you letter templates for awhile, it’s time to stop. Freshen them up with some donor-centered content.  

Gather some engaging stories and photos

You know what else will make your appeal letters and thank you letters shine – engaging stories and photos. Take some time to gather stories and photos this summer. You can also use them in your newsletter, other updates, and on your website.

INFOGRAPHIC: A Nonprofit Storytelling How-To

10 TIPS FOR BETTER NONPROFIT PHOTOS

Create an attitude of gratitude

Make this the year you do a better job of thanking your donors. Handwritten thank you notes will make your donors’ day. One thing you can do is create a thank you photo and use it to make cards. If cost is an issue, see if a print shop will make them for you pro bono.

In addition, think about making a short thank you video. You can put this on your thank you landing page and share it by email and social media.

Update your website

Has it been awhile since you’ve updated your website? People still use the internet as a primary source of information and potential donors could go there to find out more about your organization.

It doesn’t have to be a complete overhaul, but make sure it’s up-to-date and easy to navigate on all devices.

12 Essential Nonprofit Web Design Best Practices

Don’t take a vacation from your communication

Stay in touch with your donors throughout the summer. In fact, send them something special. Maybe the thank you video you made or a postcard update.

Be sure to plan for communication staff vacations, too. Keep those email and social media updates coming.

You may be working at a slower pace this summer, but don’t let things come to a screeching halt. Use this time to make some improvements and get ready for the fall.

 

The Importance of Building Relationships

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One of the most important things nonprofit organizations need to do is build relationships with their donors. Building relationships should be front and center in everything you do. Here are some ways you can incorporate building relationships in every aspect of your work.

Appeal letters aren’t just about raising money

You may think the primary purpose of an appeal letter is to raise money, but building relationships is just as important.

Before your next fundraising appeal, send your donors an update to let them know how they’re helping you make a difference. This is especially important if you do more than one fundraising campaign a year. You don’t want your donors to think the only time they hear from you is when you’re asking for money.

Don’t send the same appeal to everyone on your mailing list. It’s crucial that you segment your donors and personalize your appeal letters. What is your relationship with these people? Maybe they’ve given once or many times. Perhaps they’re event attendees, volunteers, e-newsletter subscribers, or friends of board members. Mention your relationship in your appeal letter. For example, thank a long-term donor for supporting you these past five years.

Let your donors know how much you appreciate them

Your focus on building relationships continues when you thank your donors. Send a handwritten note or make a phone call if you can.

Send welcome packets to your new donors. Let them know how much you appreciate this new relationship. If you don’t, it’s likely to be a short-term relationship.

Be sure to also shower your current donors with love to keep your relationship going.

Don’t miss out on opportunities to build relationships with your event attendees

I’m amazed how many organizations fail to establish a relationship when they hold an event. First, give your attendees an opportunity to sign up for your mailing list. Next, call or send thank you notes afterwards.

Besides thanking people for attending your event, let them know how much money you raised, and share specific ways their support is helping you make a difference. Then invite these supporters to connect in other ways such as signing up to receive your newsletter or volunteering.

The same thing applies if you hold a charity run or walkathon. These events often generate new donors. Someone might donate to your 10K because her friend is running in it. Thank everyone who donated and invite them to be a part of your community.

Turn a giving day into a relationship building day

My main objection to giving days, such as GivingTuesday, is they focus so much on asking. Instead of being part of the relentless begging, send a donor-centered appeal followed by a heartfelt thank you, new donor welcome packets, and an invitation to connect with you in other ways.

Relationship building is a year-round effort

It’s easier to stay focused on donors when you’re sending an appeal or thank you, but this is just the beginning. Many organizations seem to go on communication hiatus at certain times of the year, and you don’t want to do that.

Ideally, you should keep in touch with your donors every one to two weeks. You can do this with newsletters, updates, thank you messages, advocacy alerts, and surveys. You’ll have a better chance of building relationships if you keep your messages donor-centered and use channels your donors prefer.

Staying focused on building relationships will help you with your donor retention because you want donors who will support you for a long time.

Giving is Up. Donor Retention is Down. What to Do?

Why Your Donor Will Give Again  

 

 

 

 

 

 

 

 

 

Don’t Be a Stranger

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I don’t know about you, but I haven’t heard much lately from the nonprofits I support. There’s been a scattering of updates, e-newsletters, action alerts, and appeals. But mostly – silence.

I know it’s quieter time, but that doesn’t mean you need to go AWOL. You should be communicating with your donors at least once a month. In fact, the period between campaigns is an excellent time to reach out. You don’t want to be a stranger. And, since many nonprofits seem to have decided to take a break from donor communication (not a wise decision), your message will be one of the few they’ll receive.

Here are some ways to show your donors that you’re not a stranger.

Share an update

Let your donors know how they’re helping you make a difference. Send something by mail if you can. Maybe a two-page update or infographic postcard. Here’s one of my favorites. Knock it Out of the Park  If it’s impossible to send something by mail right now, you can use email.

Say thank you

Thank your donors just because. Send them a nice thank you card or you can combine a thank you and an update. Have some fun and get creative here. 15 Creative Ways to Thank Donors

Create a better newsletter

You may already keep in touch with your newsletter. Newsletters can be a great way to engage, but before you get too complacent, I have to ask you, Is Your Newsletter Boring? Many of them are, but yours doesn’t have to be.

A good summer project for you is to create a better newsletter. Find some engaging stories to share. Think about what your donors want – Hint – It’s not a lot of bragging. 3 Ways Your Nonprofit Newsletter is Killing You

The general rule for newsletters is a monthly e-newsletter and four quarterly print newsletters. I like to recommend a short (maybe two articles) e-newsletter every two weeks. Our inboxes are overflowing right now. This way you can stay in touch regularly and not bombard people with too much information at once.

Tie in current events

There’s a lot going in the world right now. Will your organization be affected by any of the Trump administration’s policies or proposed budget cuts? Share ways your donors can help – perhaps by contacting their legislators, volunteering, or making a donation.

Focus on relationship building in your appeal

If you’re doing a fundraising appeal this spring, make the main focus relationship building. Thank donors for their past support, share some updates, and show them how their gift will help you make a difference.

Invite long-term donors to join your family of monthly donors. Send a special letter to your lapsed donors letting them know you miss them and want them back.

If you also did a year-end appeal, some of your donors may be reluctant to give again so soon. You certainly can ask for more than one gift a year, but why now?  Don’t just ask for a donation. Make a compelling case and stay focused on relationship building.

Don’t lose momentum

After I made a bunch of monthly gifts last year, several organizations sent me monthly thank you letters either by mail or email. This went on for a couple of months and then it pretty much stopped. Last month I only received two thank you letters. What happened here?

It’s easy to ride on all that year-end energy, but you have to keep it up. Whether it’s thank you letters to monthly donors or e-newsletters, once you start, you can’t stop. What kind of message does that send?  Use a communications calendar to help you communicate regularly.

Your donors want to hear from you throughout the year. Don’t be a stranger.

 

Don’t Be Part of the Noise – Make Your Email Messages Stand Out

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Email is usually the primary mode of communication for nonprofits and there’s a reason for that. It’s fast, easy, relatively inexpensive, and almost everyone has an email address. You can quickly get a message out to a lot of people.

But guess what? You’re not the one sending email. People get hundreds of emails a day plus messages from other sources such as social media. It’s information overload on steroids right now and much of it is just noise.

Here’s how you can rise above the noise and make your email messages stand out.

What’s your intention?

What’s the purpose of your message? What do you want your reader to do? Maybe it’s to donate, volunteer, attend an event, or contact her legislators. Maybe you’re sharing an update.

Think from your reader’s perspective. What would she be interested in or what would make him take action?

Keep it simple and stick to one call to action.

Pay attention to your subject line

A good subject line is the key to getting someone to open your email message. If he doesn’t bother to open it, your hard work has gone to waste.

Give some thought to it. Instead of Donate to our Annual Appeal or May 2017 Newsletter, try Find out how you can help Gina learn to read or Thanks to you, the Miller family can put food on the table tonight.

Improve the ROI of Your Nonprofit Email with a Great Subject Line

Short and sweet

Just because someone has opened your email message, doesn’t mean she’ll read it. Keep her interested. Remember your email is one of hundreds your reader will receive that day. Make it short, but engaging, and get to the point right away.

Make it easy to read and scan

Besides sending a short message, use short paragraphs, too. It needs to be easy to read (and scan) in an instant. Don’t use micro-sized font either.

Be personal and conversational

Write directly to your reader using clear, conversational language – no jargon. Address your message to a person – Dear Susan and not Dear Friend.

Use an email service provider that lets you segment your lists so you can personalize your messages. For example, you’ll create different messages for current donors, potential donors, and lapsed donors.

Send your email to the right audience

You may want to reach out to tons of people about an upcoming event, but you’ll have better luck concentrating on people who will be interested, such as past attendees. Just because email lets you communicate with a large audience, doesn’t mean you should. Otherwise, you’re just generating more noise.

Be a welcome visitor

If you communicate regularly and do it well, your readers should recognize you as a reputable source and are more likely to read your message.

Make sure people know your message is coming from your organization. In the from field, put DoGood Nonprofit or Sarah Wilson, DoGood Nonprofit. If you just put a person’s name or info@dogoodnonprofit.org, people may not know who it’s from and ignore your message.

Create a no spam zone

Only send email to people who have opted into your list. Otherwise, you’re spamming them. Some people will choose not to receive email from you, and that’s okay. The ones who do are interested in hearing from you. Give people the option to unsubscribe, too.

Once is not enough

If you’re using email to send a fundraising appeal or event invitation, you’ll probably have to send more than one message. Try not to send messages to people who have already responded.

Be mobile friendly

Many people read their email on a mobile device. If your message isn’t mobile friendly, you’re missing out.

Your email messages can stand out and not become part of the noise if you give some thought to them and do it well. Here’s more information about communicating by email.

How to Make Your Marketing Emails Stand Out in Your Donor’s Inbox

11 Fundraising Email Best Practices To Drive High Response Rates

Nonprofit Marketing: Email Marketing Benefits, How-Tos and Best Practices